Refund policy

At IMILAB, we are committed to providing our customers with the highest quality smart home camera products and exceptional after-sales support. This after-sales policy outlines the terms and conditions for returns, refunds, exchanges, and warranties for our security camera products purchased through imilabglobal.com and our Amazon Official Store.

Return Policy
We understand that sometimes products may not meet your expectations or requirements. That's why we offer a 30-day return policy for our security camera products.

Eligibility for Return
To be eligible for a return, the product must be in the same condition as it was received with all original tags attached, and in its original packaging. A receipt or proof of purchase is required for all returns.

How to Initiate a Return
To start the return process, please email our customer service at help@imilab.com. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

Damages and Issues
Upon receiving your order, please inspect it immediately. If you find the item to be defective, damaged, or if you have received the wrong item, contact us promptly so we can assess the situation and take the necessary steps to resolve the issue.

Exceptions/Non-Returnable Items
Certain items are not eligible for returns, including cleanrance products, custom products, etc. IMILAB reserves the right of final interpretation. Please contact us if you have any questions or concerns about a specific item.

Sale Items and Gift Cards
We regret to inform you that we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to get the item you want is to return your current product and make a separate purchase for the new item once the return has been accepted.

Refunds
We will process refund requests within two business days of receiving and inspecting your return. You will be notified if the refund is approved or not. If approved, you will be automatically refunded via your original payment method within 7-15 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Warranty
IMILAB provides a 2-year warranty for our security camera products, ensuring peace of mind and quality assurance. And you can get an extra 1-year warranty by sharing your experience with us at Warranty. Please note, the warranty period is subject to change based on the specific product model and covers material and manufacturing defects. It does not cover damage resulting from misuse, abuse, or improper installation.

To make a warranty claim, please contact our customer service at help@imilab.com with details of the issue and proof of purchase. We will guide you through the warranty claim process and determine the appropriate resolution, which may include repair or replacement of the product.

Conclusion
At IMILAB, we strive to ensure your satisfaction with our products and services. If you have any questions or concerns about our after-sales policy, please do not hesitate to reach out to us at help@imilab.com. We are here to assist you and make your shopping experience with us as smooth as possible.

Thank you for choosing IMILAB for your security camera needs.